If your payment method fails, we will automatically retry payment for up to 7 days. If payment cannot be processed after multiple attempts, your membership access will be suspended until payment is successfully completed. You can update your billing information through your customer portal (link provided on receipts and in community FAQs). Please note that suspended time does not extend your membership end date - your original membership period continues to run during any suspension.

Due to the nature of our services, all sales are final and refunds will not be provided.

For billing questions or issues, contact support@jdiggsmedia.com - this is our only accepted form of communication for billing matters.